HELP – Frequently Asked Questions

Get answers for many of your questions and concerns.


  • The #1 Question: Are Edibles Available?
    The answer is, YES. As of August 26, 2020 the day the Florida Department of Health made it official, issuing production standards for Marijuana Edibles infused with THC.
  • How do I get started or set up an appointment?
    To get started you can signup online here, or give us a call (888) 308-4665. We try to do our best to accommodate signups with convenient appointment times.
  • How Cannabis Care Clinic provides better service?
    Our Cannabis Care Clinic has expertise in providing cannabis education and medical marijuana cards by certified Doctors who offer evaluation and recommendations.
  • Can I just do my evaluation online like telemedicine?
    You can pre-qualify online, but for a medical marijuana card, Doctors are required to first see patients in-person and conduct a physical examination and fully assess the medical history. You can then do telehealth style renewals with your existing Dr if the health department still allows it.
  • Do I get my recommendation on my first appointment?
    Per Florida State law our physicians are allowed to authorize LOW-THC and FULL-THC medical marijuana upon confirming a patients diagnosis can qualify only after an in-person evaluation exam. So you can immediately receive a recommendation without further appointments.
  • What conditions can be eligible for a medical marijuana card?
    Florida Amendment 2 eligibility for a Florida Medical Marijuana Card:

    Crohn’s Disease
    Multiple Sclerosis
    Other Debilitating Condition of Like, Kind, Or Class

    Medical Marijuana Doctors can certify patients for Medical Marijuana Cards under Amendment 2 after diagnosing patients with “other debilitating medical conditions of the same kind or class.” These may include:

    Back Pain
    Hepatitis C
    Irritable Bowel Syndrome
    Lyme Disease
    Muscle Spasms
    Muscular Dystrophy

    Other Conditions that result in traumatic stress
    Severe & Chronic Pain
    Severe Nausea
    Sickle Cell Anemia

    Or Similar Including:
    Chronic pain
    Muscle spasms
    Nerve pain
    Loss of appetite
    Abdominal pain and constipation
    Menstrual pain

  • Is it a long process to get certified for a card to buy from a dispensary?
    Upon exam and qualification, a patient can be immediately entered into the Office of Medical Use Registry and receive a temporary use until receiving the card in the mail. Our service helps provide guidance submitting your application and pays the required State mandated fee of $75 for you if you chose the option, so you can get your card and begin treatment after receiving your recommendation. Some people have received their approval in a weeks time from the Office of Medical Marijuana Use, but on average you can typically expect 10-14 days. For updates please call our hotline or login to your Account.
  • Total Costs involved to have a Medical Marijuana Card?
    There are a few plans available, from monthly to every 210 days. Your service includes the availability of treatments for maximum dosage, instant customer service, and automatic renewal of benefits such as our safeguard guarantee and $10,000 in Identity Theft Insurance. Our money-back guarantee applies for customers who do not receive an approved recommendation for a medical marijuana card.
  • Are previous diagnosis required to qualify?
    It is not legally required, although it may be mostly preferred to have a pre-existing diagnosis from your Doctor. The approval or denial is at the discretion of the examining Doctor, and whether there may be a diagnosis provided for you, but only if they feel there is a qualification of debilitating symptoms will they provide authorized approval.
  • Do I need to bring my medical documentation?
    Documentation that supports your diagnosis is important. Bring anything that you think can help. You may need to request medical records if you do not have them readily available. You typically need to sign an authorization form with whoever has your records. Our staff can assist you in retrieving your records.
  • Smokeable Medical Marijuana Limits?
    With the limits set, patients may have up to 4 oz of flower at any time, so patients will need to be aware of their medical supplies. There’s a limitation of 2.5 ounces in a 35day order, and only 6 orders are available until renewal for another 210 days.
  • Whats the process to get medical marijuana?
    Patients need to be qualified with conditions that match the approved in State, and receive treatment from a physician Doctor thats certified in medical marijuana. With approval, the Doctor enters the patient into the Medical Marijuana Use Registry system which requires the patient to submit their application for final approval to receive the medical marijuana id card. Patients may only have their orders filled by visiting or receiving deliveries from approved licensed dispensaries.
  • How much medical marijuana or Low-THC be ordered for a single patient?
    There is a requirement for no more than a total of 3 (70day) supplies within a certification period to be ordered for a patient.
  • What is the status of my Medical Marijuana Use Registry Card Application?
    It can typically take around 5 business days from the time applications are received, only if the fee payment is successfully processed. Online payments may take 5 business days or so to process. When submitting applications via mail there will usually be an extra 3-5 days for wait and delivery.
  • Who legally sells medical marijuana or Low-THC cannabis?
    Legal products can be found at Medical Marijuana Dispensaries in State, these places may also be referred to by many different names such as but not limited to MMTC’s (medical marijuana treatment centers).
  • Payments Accepted?
    All typical payment methods are accepted, cash and checks, debit or credit cards such as Discover, American Express, MasterCard and Visa.
  • Health Insurance Accepted?
    Insurance of any form, Medicare, Medicaid, or any other form is not accepted, primarily due to federal law.
  • How long can appointments take?
    There are no set time limits on patient care with Doctors, the appointment will vary from patient to patient and last as long as it takes to come to the conclusion for a recommendation.
  • Website safe for card enrollment?
    Our website utilizes Secure SSL connections with end users and provides an award winning safeguard guarantee which includes $10,000 in Identity Theft Insurance.
  • Privacy Concerns?
    Patient privacy is important. The privacy laws of the Health Insurance Portability and Accountability Act help protect your Doctor visit. Doctors only enter patients into the secure Florida Compassionate Use Registry, accessible to ordering physicians, law enforcement, dispensing organization staff, and Office of Compassionate Use staff.
  • Can I have both a Concealed Weapon Carry & Medical Marijuana Card?
    That question is not something in our expertise so we do not have a clear answer. Although according to the latest news and information, a medical marijuana cardholder can also be a concealed weapon license owner. Florida’s own elected commissioner of agriculture, Nikki Fried, claims to carry both certifications and she happens to be responsible for both departments.
  • Can I use your service with any Doctor of my choice?
    To help as many people as we can, our service can be compatible with any Doctor, and guarantees satisfaction. Incase the Doctor Office locations don’t work for you, if you have a Doctor already in mind that your interested in scheduling an appointment with, our service can still help you and provide our concierge-style support. As with every everyone we help, after you receive approval, we’ll be glad to provide our support for your concerns around the clock, and we look forward to helping ensure you can have a great first time experience with high-quality products from the best dispensaries in your area.
  • Do I have to pay State processing fees for my card?
    Not with our service. For your satisfaction, if you choose our service to pay for you, we pay all the mandated State processing fees for you, as we help handle your application after Doctor recommendation. All the other services out there give you the application to fill out and mail in with payment by yourself. We treat our customers better than that.The State fees can be included to be paid for with our service which comes with concierge-style support. Customers enjoy our professional assistance with ease of starting to get their medical marijuana card. We smoothly process application submissions and cover the costs of fees for convenience and customer satisfaction.
  • Do you sell hemp or marijuana products?
    NO. We are a Doctor Referral Service booking appointments only, we do not do anything with sales or distribution of medical marijuana.
  • What is the Refund Policy?
    Once enrolled, upon successfully receiving a recommendation from our certified Doctors there are no refunds available, and all outstanding payments are due and obligated to be paid. If service is paid monthly the remaining billing cycle is obligated to be paid automatically per your plan. Otherwise, our refund policy is as follows:
    Customers with Monthly Payments:
    – Same Day cancellation, upon refund request, receive complete 100% refund.
    – Cancellation After 24 Hours, upon refund request, receive refund of the latest charge.
    Customers with One-Time Payments:
    – Same Day cancellation, upon refund request, receive complete 100% refund.
    – Cancellation After 24 Hours, and before attending your scheduled Doctor visit, upon request of the full amount, receive amount minus any cancellation or no-show deductions.
  • Can I cancel my appointment and reschedule?
    Regarding appointment changes, please contact us immediately. Yes, you can reschedule without issue if you give us an early notification. Please be aware our Doctors work very hard in preparing ahead of time. All Appointment cancellations, no-shows or reschedulings are subject to a fee of $30, unless our staff is notified 3 business days prior to the scheduled appointment.
  • Is there any guarantee I receive a recommendation?
    We have no stated guarantees that a recommendation will be issued. Certified marijuana Doctors have to determine the best for their patient examining their qualifying conditions and navigating the risks and determining using medical marijuana outweighs risks associated with the patient. There are money-back guarantees in place to accommodate patients in the chance they do not receive a recommendation, so if you can’t be approved there’s a refund available.
  • Why is your pricing structure set up the way it is?
    Across the US, each State has differing medical marijuana laws which do not have consistent requirements across the board for physicians. In particular, the State of Florida says every 70 days up to 210 days a patient will need to renew, so physicians cannot certify a patient for an extended period of time which causes more time and work and costs that need to be accounted for.
  • What if the Total Amount Requested is Different with the provider I have chosen?
    Some of our Doctors provide their own custom levels of service that can be different from others, and their schedules and availability are all unique. Our appointment bookings for service with some Doctors may require a different amount, which can be more than the lowest price offered by some of the other Doctors available on our network and the original office price offerings. Regardless, all signups are guaranteed to receive high-quality service with from any certified Doctor. If you are on a budget or the price is an issue, go back to check if we have other Offices in your area with pricing and plan structure to better accommodate your needs.
  • Accepting Insurance for Marijuana? Medical Marijuana Insurance Claims?
    Accepting Insurance for Marijuana and making medical marijuana insurance claims will soon be available for patients. It’s inevitable and only a matter of time. Health Insurance companies like United Health Care and TRICARE Military will most likely lead the way. With thanks to TRICARE, veterans will most likely benefit soon enough with cannabis and not be broke to have it. The Department of Veterans Affairs will soon reconsider its policies on medical cannabis. The writing is on the wall, and we will help patients with medical marijuana insurance when the time comes.

Cannabis Care Clinic + Symantec Norton AntiVirus Guarantee

Cannabis Care Clinic + Norton's Shopping Guarantee
Cannabis Care Clinic + Norton’s Guarantee
Cannabis Care Clinic Norton Shopping Guarantee Details
  • About Norton Guarantee
    Norton Guarantee provides shoppers with ultimate peace of mind by giving them a confident and guaranteed experience when they buy from a Merchant displaying the Norton Guarantee seal.
  • What does the Norton Guarantee mean?
    The presence of the Norton Guarantee seal indicates that this merchant’s identity, reputation, experience, financial stability, and ability to honor their sales terms and conditions have been inspected and verified. The merchant is monitored daily to ensure they always deliver on their terms of sale, thus assuring you a safe online experience.
  • How do I receive the benefits?
    The guarantee is automatically issued once you have made a purchase, and is provided to you free by and there is no extra cost to you for these benefits. It is not a subscription, there’s nothing to cancel. The benefits expire 30 days from the date of purchase.
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